ELEVATE YOUR EXECUTIVE PROWESS AT THE APEX OF UHNWI CLIENT MANAGEMENT
Cohort 2: 31 March – 2 April 2025
Early-bird discount of 20% if you submit your application before 15th August 2024
Registrations open!
Unlock the secrets of Ultra High Net Worth Individuals (UHNWI) with the International University of Monaco’s exclusive executive education program designed for an intimate small group of maximum 12 top-tier professionals.
Our program is a sanctum where the elite of UHNWI client management executives converge to redefine the standards of bespoke services. Studded with insights from over 250 in-depth UHNWI interviews, this curriculum, led by the distinguished Prof. Dr. Phil Klaus, Top World 2% Scientist, offers a rich tapestry of strategies tailored to your high-caliber clientele. The focus is on understanding and actioning what matters most to UHNWIs to command market dominance, bolster revenues, elevate sales, and revolutionize client conversion while wisely cutting costs without compromise to service quality.
Program Outline
The ideal UHNWI client Journey:
The MEPA framework
(Klaus, 2022)
Prof. Dr. Phil Klaus, Program Director
Prof. Dr. Phil Klaus is widely considered one of the leading global Customer Experience Strategists and the world-leading UHNWI researcher.
Prof. Klaus is ranked on the Stanford University Annual World’s Top 2% Scientists list in 2019/2020/2021/2022 and 2023. He is the Chairman of the PK Customer Experience Institute, founder of Prof Dr. Phil Klaus & Associates Consulting, Professor of Customer Experience Strategy and Management at the International University of Monaco, and bestselling author of “Measuring Customer Experience”.
His award-winning research is published in a wide range of top-tier academic and managerial journals and numerous books. He is an experienced manager, Non-Executive Director, strategic advisor and management consultant with an active, international portfolio of Blue-Chip clients for whom he advises on customer experience strategy, profit
enhancement, ‘next practice,’ and business development.
Testimonials
Get a flavor of what the UHNWI Summit is about by reading the Robb Report 2023.
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